I watched a family of four stand in the lobby last December, surrounded by six suitcases and a mountain of frustration because they thought they'd scored a "hidden gem" deal on a third-party site. They booked a room at what they thought was the Hampton Inn Manhattan Times Square North New York NY USA, but they hadn't looked at the address. They were actually three miles away at a different franchise property with a similar name. By the time they realized the error, the Midtown location was sold out, and they spent their first night in New York paying $450 for a last-minute room
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