I watched a family walk into Phillips Funeral Home and Cremation last spring, clutching a folder of documents and looking completely exhausted. They’d just lost their patriarch, a man who’d always said he wanted "something simple." Because they hadn't sat down to map out the actual logistics of that request, they ended up making emotional decisions under a ticking clock. Within forty-eight hours, that "simple" plan had ballooned into a $12,000 invoice
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